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Location: AustraliaMember since: 13 October 2010Seller: unicornaustralia
Top Rated Sellerunicornaustralia is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more
I have been a member and buying on Ebay since 2010 and I have never left a negative feedback until now.
I am sorry, I cannot recommend this seller. Only received half of the order when I paid for 2 sets, received 1 set. Seller tried to use the same Tracking number for 2nd set. After 6 weeks 2nd set never showed up. Not posted at all. I had to report to Ebay 3 times and got refund for the missing mugs.
Reply from: unicornaustralia- Feedback replied by seller unicornaustralia.- Feedback replied by seller unicornaustralia.
We are running business for over 15 years. 2 sets mugs post separately parcels. Buyer claimed only receive 1 set then requested full refund for 2 sets mugs.
a***5 (520)- Feedback left by buyer.
Past 6 months
Verified purchase
Items received were not the style ordered. They sent two ridiculous designs that were nothing like what I ordered.
I was given the opportunity to post back (at my expense) but if I added 'signature required' they wouldn't accept them and return them back.
I didn't like that option being taken away from me! I felt like I wouldn't know if they ever received the items back for my refund!
l***l (1085)- Feedback left by buyer.
Past 6 months
Verified purchase
BUYER BEWARE: ORDERED/PAID FOR 6 X DOUBLE-WALLED WHISKEY GLASSES. ORDER WAS MARKED AS 'POSTED' 2 DAYS LATER. 7 DAYS AFTER PAYING, RECEIVED AN EMAIL SAYING THE GLASSES WERE OUT OF STOCK, ASKING IF I'D LIKE TO SWAP FOR DOUBLE-WALLED COFFEE MUGS. I WAS NOT OFFERED THE COURTESY OF A 'CANCELLATION & REFUND' AS SHOULD HAVE IMMEDIATELY OCCURRED. I RESPONDED "NO", BUT THEN SILENCE - NO FURTHER UPDATE OR REFUND FOLLOWED. I HAD TO INITIATE A REFUND RESOLUTION MYSELF. STILL WAIT ING FOR MY REFUND.
Follow-up from: l***l- Feedback followed up by buyer.- Feedback followed up by buyer.
18.12.23 REFUND FINALLY RECEIVED 10 DAYS AFTER ORDERING/PAYING. SADLY I HAD TO STIR THINGS UP TO MAKE IT HAPPEN.
8***0 (208)- Feedback left by buyer.
Past 6 months
Verified purchase
Lovely cup to drink out of, exactly as advertised an well packed, prompt delivery, would deal with this seller again.
a***o (65)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent product. Second time I have purchased and once again very pleased. Received very quickly and was well packed for postage. Thank you.
d***0 (1350)- Feedback left by buyer.
Past 6 months
Verified purchase
It's a rare thing for me to ever participate in star ratings but to get this item in less than 26 hours from Vic - QLD and other sellers need 10 days for delivery from QLD -QLD. This seller deserves 5 stars all around. Just unfortunate they have nothing else we need right now. Thanks