i work extremely hard to make a daily balance of all my work, household chores, errands, and raising young children. i dont get time off EVER. i take my feedback very seriously because i do work so hard and hope that all my customers can be satisfied understanding i am just one person doing so much and mistakes CAN happen! but also that they can be fixed if given the chance! there is never any reason for anything other than a positive feedback. and i do get very upset when given anything else :( i dont want to feel like i exhaust myself for nothing! i respond to all emails as quickly as possible, i ship all packages as quickly as possible. my kids are great and they do their best to accommodate my working habits and help!